Your AI customer success
Sentiment, health score and retention playbooks — trained on the voice of millions of real buyers.
Listens to every review, every email, every mention. Calculates the health of your base, identifies at-risk segments and pings you before they leave. Not after.
AI Success
Feedback stream · real-time analysis
NPS today
67
+8 vs yest
Analyzed
2.4K
+12% day
At risk
23
−7 vs wk
Health
8.4
+0.3 mo
Incoming feedback
Experience as a Service
Ship a brain with years of operating in two clicks
Every Fanz AI agent comes pre-trained on the real-world operation of Fanz. Not a generic LLM — an expert that already lived the iteration of thousands of event producers.
0+
real-event tickets analyzed
$0M+
in processed transactions
0M+
emails with real CTR and conversion data
0+
live brands operating today
Plug & play. Impossible to acquire any other way.
Trained for you
Processed millions of reviews, comments and buyer messages from events — knows the difference between a real complaint and an expectation met.
A theatre buyer's sentiment isn't the same as a festival buyer's. The agent knows that. And it knows which signals precede a customer who never returns — so you can intervene before.
What it does for you
Customer Success that never sleeps
The team that listens, measures and acts — always on, always plugged into your real data.
Multi-channel listening
Reviews, surveys, emails, WhatsApp, Instagram, Twitter. Every message analyzed, classified, summarized.
Per-customer health score
Each buyer gets a score (frequency, avg ticket, recency, sentiment). You know who's strong and who's slipping.
Churn alerts
When a recurring customer goes quiet, the agent detects it and pings you — before it's too late.
Retention playbooks
Activate automated sequences: win-back, personalized offer, re-engagement call. Tested on thousands of cases.
Executive reports
NPS, CSAT, sentiment trend, top issues — ready to show the board without you assembling anything.
Product feedback loop
Recurring complaints are tagged and reported: if everyone hates the seats, you know first.
How it works
From listening to action in 3 steps
Connect channels
Google/Facebook reviews, email, WhatsApp, IG, post-event surveys. One integration each.
Define playbooks
Agent ships pre-built playbooks (churn, win-back, VIP) — you tune them to your venue.
Automatic action
At-risk customer detected → playbook activated. You find out once it's already resolved.
Real cases
How producers like you use it
Theatre with 12K-buyer base; didn't know who had stopped buying or why.
+180 customers saved
Detected 420 churn risks. Automated win-back recovered 180. Net rescue of $54K.
“I used to write them when they were already gone. Now I write before they leave.”
— Carla — Theatre producer
Festival with 200 Google reviews and 50 Facebook reviews — no one read them.
+0.6 NPS points
Automatic sentiment analysis. 3 operational issues detected that were fixable.
“We had lost visibility on what people thought. Knowing it automatically is wild.”
— Esteban — Festival producer
Stand-up with per-event NPS but no time to analyze 800 responses a week.
5 min vs 5 hrs
Automated executive summary: top 3 praises, top 3 complaints, sentiment trend.
“What used to take all Monday I now read with my Tuesday coffee.”
— Andrés — Comedy producer
Frequently asked questions
1,000+ organizers already on board
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