Your data, protected. Your business, secure.
Enterprise-grade security infrastructure designed for the demands of live events — from encrypted transactions to multi-tenant data isolation.
Built on layers of enterprise security
Every layer of the Fanz platform is designed to protect your data, your customers, and your revenue.
Authentication
Powered by Auth0
Industry-leading identity management with multiple authentication methods and built-in threat protection.
- Single Sign-On (SSO)
- Multi-factor authentication
- Social login providers
- Passwordless authentication
- Brute-force protection
Infrastructure
Powered by AWS
Cloud-native architecture built for scale, reliability, and high availability across multiple regions.
- Auto-scaling containers
- Multi-AZ deployment
- 99.99% uptime SLA
- Automated daily backups
- DDoS protection
Encryption
End-to-end
All data is encrypted in transit and at rest using industry-standard protocols and regular key rotation.
- TLS 1.3 in transit
- AES-256 at rest
- Encrypted backups
- Automatic key rotation
- Certificate management
Access Control
Role-based
Granular permissions system with full audit logging so you always know who did what and when.
- 9 predefined roles
- Full audit logging
- IP allowlisting
- Session management
- API key scoping
Meeting the standards that matter
We're committed to the highest security and privacy standards in the industry.
SOC 2 Type II
We are actively pursuing SOC 2 Type II certification. Our security controls are already aligned with SOC 2 requirements, and the formal audit is underway.
GDPR
Full compliance with the General Data Protection Regulation. Per-tenant data isolation, right to erasure, data portability, and transparent data processing.
PCI DSS
Payment data is handled exclusively by PCI DSS Level 1 certified processors — Stripe, Mercado Pago, and dLocal. Fanz never stores or processes card data.
99.99% uptime
Your ticketing platform needs to be online when your audience is buying. Our infrastructure is built for zero-downtime deployments and automatic failover.
Your data stays yours
Every Fanz client operates in a logically isolated environment. No client can ever access another client's data — by design, not by policy.
Tenant-level isolation
Every organization's data is stored in isolated logical partitions with strict access boundaries.
Scoped API access
API keys and tokens are scoped per-organization. Cross-tenant requests are rejected at the infrastructure level.
Isolated environments
Staging and production environments are fully separated. Test data never touches live systems.
Funds go directly to you
Fanz never touches your money or your customers' payment credentials. Payments flow directly from buyer to your account via certified processors.
Direct payouts
Revenue from ticket sales is deposited directly into your connected account — not ours. No intermediary holding funds.
Zero card storage
Fanz never stores, processes, or has access to credit card numbers. All payment data is handled by PCI DSS Level 1 processors.
Processor flexibility
Connect Stripe, Mercado Pago, or dLocal based on your region. All processors are independently audited and certified.
How we keep the platform secure
Regular penetration testing
Third-party security firms perform annual penetration tests on our infrastructure and application layer.
Automated vulnerability scanning
Continuous scanning of dependencies, containers, and infrastructure for known vulnerabilities.
Employee security training
All team members complete security awareness training and follow strict access control policies.
Incident response plan
Documented procedures for detecting, responding to, and recovering from security incidents within defined SLAs.
Responsible disclosure program
Security researchers can report vulnerabilities through our responsible disclosure program.
Security questions, answered
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